Refund Policy

Refund requests for Paddle-processed purchases should be submitted through Paddle using the receipt, billing portal, or buyer support options made available by Paddle. Paddle's policy controls refund eligibility, review, timing, and processing for those purchases.

You can review Paddle's current refund policy here: https://www.paddle.com/legal/refund-policy.

Refund windows depend on the transaction, your location, and applicable law. As a practical summary:

• Paddle may review discretionary refund requests submitted within 14 days of the transaction date.
• Some statutory refund or withdrawal rights may provide a 14-day, 7-day, or 5-day window depending on your country or region.
• The applicable window and eligibility rules are determined by Paddle's Refund Policy and any non-waivable rights under applicable law.

This summary is provided for convenience only. If this page conflicts with Paddle's Refund Policy, Paddle's Refund Policy controls for Paddle-processed purchases. You can review it at https://www.paddle.com/legal/refund-policy.

If you do not want your subscription to renew, you may cancel it at any time through your billing settings or Paddle's billing portal. Cancellation generally prevents future renewal charges and allows you to keep access through the current billing period, unless a refund, chargeback, abuse review, payment failure, or Paddle action changes access earlier.

If you are unsure whether to cancel or request a refund, contact us at support@structpdf.com and we will help route you to the appropriate support path.

Struct PDF provides digital document processing credits that may be consumed shortly after purchase or subscription activation. If a refund is issued, we may revoke unused credits, paid features, or account access associated with the refunded purchase.

Credits already consumed represent usage of the Service and may be considered when reviewing account standing, suspected abuse, chargebacks, or future access. This does not limit any refund rights available under Paddle's Refund Policy or applicable law.

Repeated refund requests, chargebacks, account cycling, or refund requests after substantial usage may be reviewed for abuse, fraud, or manipulative behavior. Where activity appears abusive or inconsistent with fair use of the Service, we may limit, suspend, or discontinue future access, subject to applicable law and Paddle's Refund Policy.

For product support, account questions, or help finding the right refund or cancellation path, contact support@structpdf.com. For Paddle refund requests, use Paddle's receipt, billing portal, or buyer support options.

This Refund Policy should be read together with our Terms of Service.